常見問題
Reservation Information
No sign up is required. After registering your e-mail address and password, enter the date of use, number of people, and representative’s name(same as pass port) and complete the payment.
(* Be sure not to lose the reservation number after completing reservation. Required for cancellation and check of reservation)
(* Be sure not to lose the reservation number after completing reservation. Required for cancellation and check of reservation)
It is recognized as spam mail sometimes and is in the spam mailbox, so please check the spam mailbox.
If is recognized as spam mail, it may be deleted after a certain period of time.
To avoid this situation in the future, please add help@trippose.com, noreply@tripppose.com
※ If you use e-mail, ‘hotmail.com’ cannot be used. Please make a reservation with a different e-mail account.
If is recognized as spam mail, it may be deleted after a certain period of time.
To avoid this situation in the future, please add help@trippose.com, noreply@tripppose.com
※ If you use e-mail, ‘hotmail.com’ cannot be used. Please make a reservation with a different e-mail account.
After the reservation is completed, you can check the reservation details in ‘confirmation / cancellation of reservation.’
Please fill in the e-mail address, English name(same as the passport), and contact information that you entered for your reservation to help@trippose.com and we will give your reservation number.
After completing your reservation and payment, you can download voucher from the reservation confirmation window.
You can present the voucher at the main gate group counseling center and east gate group counseling center of the Seoul Land.
※ Ticket exchange cannot be presented by reservation mail. Make sure to present reservation voucher.
You can present the voucher at the main gate group counseling center and east gate group counseling center of the Seoul Land.
※ Ticket exchange cannot be presented by reservation mail. Make sure to present reservation voucher.
You can use it right after you book a ticket to Seoul Land in real time. However, customers who purchase the same day cannot get a refund.
Refund fee will be limited amount according to the cancellation date refund condition.
※ No cancellation fee until 4 days prior to application date.
※ 30% cancellation fee will be incurred until 3 days prior to application date.
※ 50% cancellation fee will be incurred until 2 days prior to application date.
※ 80% cancellation fee will be incurred until 1 days prior to application date.
※ 100% cancellation fee will be incurred on the day of use.
(* based on our business days)
※ You cannot cancel the reservation on the day of use. 100% cancellation fee will be incurred.
Refund fee will be limited amount according to the cancellation date refund condition.
※ No cancellation fee until 4 days prior to application date.
※ 30% cancellation fee will be incurred until 3 days prior to application date.
※ 50% cancellation fee will be incurred until 2 days prior to application date.
※ 80% cancellation fee will be incurred until 1 days prior to application date.
※ 100% cancellation fee will be incurred on the day of use.
(* based on our business days)
※ You cannot cancel the reservation on the day of use. 100% cancellation fee will be incurred.
You can only pay with a card that can be used for overseas payment. Please be careful when you pay.
The way of ticket presentation
You can exchange your reservation voucher to a ticket at the main gate group counseling center and east gate group counseling center.
※ Reservation e-mail is not available
※ Please bring your passport for confirmation your voucher.
※ Regardless of the ticket type, the place where the reservation voucher is presented is the same(Seoul Land group counseling center).
※ Reservation e-mail is not available
※ Please bring your passport for confirmation your voucher.
※ Regardless of the ticket type, the place where the reservation voucher is presented is the same(Seoul Land group counseling center).
Only the customer whose English name(same as the passport) is same with reservation name can exchange tickets.
Be sure that the representative must exchange the reservation voucher to ticket after presenting reservation voucher.
Be sure that the representative must exchange the reservation voucher to ticket after presenting reservation voucher.
Entry time to Seoul Land is only available one hour before closing time. Please refer to the Seoul Land website for the schedule of use.
Admission is free of charge for under 36 months and you must bring valid ID card that can identify his age.
Only the date selected at the time of reservation can be available. Attention, please.
Please use the locker next to main gate and east gate of Seoul Land, action zone, Brumis’ garden, sudden attack, and character world.
Locker is charged. ※ Maximum size: width 36 * length 47 * height 80cm
Locker is charged. ※ Maximum size: width 36 * length 47 * height 80cm
etc.
Experience facilities, coin facilities, planning exhibition/performance, and seasonal facilities may be charged additionally.
Seoul Land is open 24 hours a day.
You can enter the main gate and east gate of Seoul Land and use wheelchair for free.
Your ID card is kept while you use it and will be returned when you return it.
※ Stroller will incur additional costs.
Your ID card is kept while you use it and will be returned when you return it.
※ Stroller will incur additional costs.